Legal · Draft for review
Refund Policy
Draft prepared October 22, 2026. Not yet effective.
This draft concerns Sildair software subscriptions, not payments your HVAC business collects from its customers.
Test checkout
Current subscription checkout is Stripe test mode only. Test payments do not move real funds and do not require a monetary refund. You can cancel a pending checkout or select another plan to replace an unfinished session.
Subscription cancellation
For future paid subscriptions, the proposed policy is that cancellation stops the next renewal while access continues through the already-paid period, unless otherwise agreed or required by law. Cancellation does not automatically request or issue a refund.
Requesting a refund
Email eliterryg@gmail.com with your company name, account email, invoice or payment reference and reason for the request. Never send a card number, password or security code. Requests involving duplicate charges, billing errors or inability to access a paid service will be reviewed individually.
Eligibility requires approval
Lucentra Tech has not yet approved a refund window, a money-back guarantee, or rules for unused monthly or annual periods. This draft promises neither automatic refunds nor a blanket no-refund rule. Final eligibility and any prorating rules must be published before live subscription billing begins. Mandatory consumer rights remain unaffected.
Approved refunds
Where a refund is approved for a future real Stripe charge, it should be returned through the original payment method where supported. Bank processing times vary; this draft does not guarantee a specific arrival date.
Enterprise agreements
Custom Enterprise billing, cancellation and refund terms should be agreed in writing before purchase. No self-service Enterprise checkout is offered.
Contact
For policy questions or requests, contact Lucentra Tech at eliterryg@gmail.com.